Wide Selection Of Quality Wines
We handpick each one of our wines to ensure the highest-quality possible.
Unique Wine Brands
Expore unique wine brands from minority-owned winemakers from across the globe.
Give Back With Every Purchase
We donate a portion of our proceeds to The Black Winemaker's Scholarship Fund for every purchase made through our Shades Of Vino Wine Club.
We are a community of wine lovers, celebrating the achievements of dynamic wine professionals. If you are a busy individual looking for a delicious wine selection and can do without wine jargon and empty descriptions, The Wine Concierge is for you. We feature hand-crafted wines produced by women and minority winemakers, vintners, and owners, from boutique vineyards.
100% CUSTOMER SATISFACTION GUARANTEED
If you are dissatisfied with your The Wine Concierge purchase for any reason, please contact Concierge team at hello@thewineconcierge.co or via live chat available at thewineconcierge.co between 11:00 a.m. and 7:00 p.m. Eastern Time, Monday through Friday or and between 11:00 a.m. and 4:00 p.m. Eastern Time, Saturday and Sunday, so we can resolve your concerns. We will work with you to resolve the problem to your satisfaction.
We may make arrangements for a return or re-ship, if appropriate. As a condition of providing you a refund or re-ship, we may require you to return the product to The Wine Concierge. The Wine Concierge Gifts are nonrefundable. If we feel that you are taking advantage of us, we reserve the right to close your account and banish you from The Wine Concierge forever and ever.
Your order will ship within 3 business days of processing, and shipping typically takes 3-7 business days depending on your distance from our warehouse.
We wish we could ship to everyone, but we can’t. If your order is not allowable in your state, we will cancel the order, contact you to explain why and refund any money you have paid us for that order.
If your order is damaged, we will send you a replacement order as soon as we can. Email us at hello@thewineconcierge.co within 30 days of delivery. If we are unable to replace goods within 10 days, we will offer you a full refund.
Sorry! The Club’s wines are exclusively for the members. Join The Club.
Contact the Concierge Team via email at hello@thewineconcierge.co. We may make arrangements for a return or re-ship, if appropriate. As a condition of providing you a refund or re-ship, we may require you to return the product to The Wine Concierge. The Wine Concierge Gifts are non-refundable. If we feel that you are taking advantage of us, we reserve the right to close your account and banish you from The Wine Concierge forever and ever.
UPS sends a shipment notification email to the recipient informing them when the wine shipment will be delivered so that an adult at least 21 years of age can be available to complete the delivery.
You can schedule to pick up at a UPS Access Point location for free.
No worries if your package is already in transit, you can always follow the steps below to make arrangements for pick-up on an as-need basis.
1. Visit your tracking link on UPS.com (You can access your tracking number from your Order History page)
2. Click the purple "Customize Delivery" button to select the "Hold at Location" option
3. Enter your order's original shipping address to select the location of your choice
4. As soon as it's delivered, your tracking link will indicate it’s available for pick up. Visit the location within 5 business days with your I.D. and tracking number.
UPS will always attempt to deliver your wine up to 3 times in total. After that last attempt, UPS will, unfortunately, begin to return the package.
Please know you may still have the option to schedule a pick up at a UPS location for free. They'll hold it for you for free for 5 business days. Visit your tracking link on UPS.com (You can access your tracking number from your Order History page)
If your order is already being sent back to us, we are happy to ship it back out to you. Please note that all returned orders can be subject to a $20 restocking fee.
If the weather is too hot or too cold, we may also suggest delaying your shipment until conditions are more favorable.
The Wine Concierge guarantees satisfaction with every sip. We will replace your wine immediately if you dislike your wine or receive bad wine or a broken bottle. Contact us within 30 days of your shipment date.